To qualify for a return:

• Item must be unused and in original packaging
• All accessories, manuals, and invoice must be included
• Serial number must match the one sold

Items NOT eligible for return:

• Opened software packages or digital licenses
• Assembled or custom-built PCs (unless faulty)
• Items showing signs of use, damage, or tampering

Refunds

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

If approved:

• Refund will be processed to your original payment method
• It may take 5–10 business days to reflect in your account
• If rejected, the product will be shipped back to you.

Replacements / Exchanges

We only offer replacements for defective or damaged products reported within 48 hours of delivery. Contact our support team immediately with photos and order details.

Return Shipping

For defective/wrong items: We cover return shipping

For customer-initiated returns (e.g., changed mind): You are responsible for return shipping costs

All returns must be sent to our warehouse address, which will be shared upon request.

To Initiate a Return

Please email us at support@gbridge.sa with the following:

• Order number
• Reason for return
• Photos/videos (if applicable)